Insurance companies
Optimization of processes
Our professionals will help you in the pre-sale of your product, after-sales service and comprehensive future repurchase, avoiding that this task is assumed by the sales centers. We help our clients to create solutions in an increasingly changing and competitive environment. NORTHERN CALIFORNIA It has contracts to provide services with the main and most recognized official technical services in Spain and Portugal.
Download Dossier
We manage Low Cost repairs with parts not approved, as well as within official Repair centers with the approval of the main manufacturers. In both cases always with guarantee on the reparation carried out.

Technical service

Team of technicians and supervisors with high training and experience in critical repairs.
Management of the warranty process and out of warranty.
Effective management of all technological aspects and replacement of low cost and original parts.
Repair process certified in the Quality System and adapted to the demands of the brands.
We repair more than 3,000 electronic devices daily.
Maximum level of SLA compliance and minimum level of repetitive damage.
End-to-end integration of our systems with customer processes transparently.
Repair processes certified in the ISO 9001 Quality Management System and adapted to the demands of the brands, overcoming audits of leading manufacturers worldwide.
ISO 14001 Certificate of Environmental Management System for Waste Disposal
Replacing irreparable equipment
NORTHERN CALIFORNIA offers solutions to our customers, since, in addition to outsourcing this "necessary evil", with us the repair service is the best option for brands and distributors for the following reasons:
Saving of time and experience. Improvement of brand image. Transfer to the client by qualified insured personnel. Access to the current state of repairs through our Management System. We adapt to the needs of each client, customize our services , etc.
We offer new equipment with one (1) year of manufacturer's official warranty for irreparable equipment
Personalized communication: Concrete and personalized follow-up on the status of the product.Support: We offer replacement equipment, as well as its maintenance and installation if necessary while the equipment is in our SAT.Confianza: 100% guarantee against unforeseen events, making changes , and even, returns. Promotions: Discounts and offers by delivering your irreparable terminal and opting for a new terminal with similar or superior characteristics.

What we offer?

Comprehensive after-sales service

We adapt to the needs of each client, being able to offer a comprehensive after-sales service in which we offer a higher rate of effective repairs to the market since we have a large number of additional services that are not included in standard contracts. provision of services in repairs. Allowing the sales centers do not have to assume the post-sale tasks, and offering a better cost / service in this type of repairs as we have:

Reception of fault messages.

It offers the possibility of using your own call center, where calls are received from end users, in order to process the incidence of failure, and with the possibility of trying to solve the problem via telephone.

Technical advice

Technical advisory service adapted to the needs of each client, in which we contribute our experience and knowledge of the products, performing analysis of the different electronic devices, and issuing technical reports that can be used by clients to negotiate and request improvements to the different manufacturers.

Return logistics

Reverse logistics is responsible for the return of electronic products from the user or consumer, to the manufacturer or collection points indicated for it.

Official repair center

Repair service which always starts from the receipt of the breakdown notice, and depending on the type of product, can be provided either at the customer's own home, or by performing the intervention of the product in our official services.

Advantage

01 

Reduces the uncertainty of the arrival of products out of use, increasing benefits in the storage system and stock.

02 

It facilitates the supply of materials, helping to carry out a more controlled management.

03 

Enables the option to cover new markets.

04 

Increase the confidence of the client in the company thanks to a better external image.

05

You get more feedback information about the product.

06

Our commitment to the environment, allowing the recovery of defective products, improves the customer experience, and therefore helps loyalty.

07

The best image that is offered is favorable for the company to obtain a competitive advantage with its competitors.

08

It generates a significant reduction of the returns and the risk of legal liability that these entail.

09

It offers the possibility that the risk of obsolescence of a specific product may be lower.

10

And, above all, it reduces the environmental impact of the products generated.
Share by: